Dear Peter and Mardi,

We would like to congratulate you and the whole team at East West Homes on the wonderful result achieved at the HIA South East Victoria awards presentation night last Friday. It was an outstanding result for all who have been involved in the process of building our wonderful Seachange.


We also want to thank you for extending the invitation to us, to be able to share in the excitement of the occasion, and for the provision of the "chauffeur" to and from the venue. No doubt, we are all full of pride and excitement and still enjoying the journey more than twelve months after we moved in.


We are thrilled you entered our home for judging in this prestigious event and we wish you well for the state awards in November.


Robert and Marilyn. 

Pros: extremely reliable, inexpensive, excellent customer service, helpful and prompt.
Cons: none - well one, wish I had found them before house number 2!!!!
Overall: this is the 4th home I have built and found East West Homes an outstanding builder. My experience with them has been exceptional and could not praise them any higher. I would recommend them to all. Any issue, which weren’t  many at all, were dealt with promptly and efficiently. Compare to another major builder whom I built with who completely ignored my pleases for assistance. I found the price unbeatable for what I got and the customer service first class and I come from the customer service industry.

Teresad 

Good Afternoon,
Just received your news on “Seachange Success” and we would like to congratulate all at East West Homes on your success.  We are extremely happy with our home, and when we talk to people in the Estate they always want to know who our builder was, which we are happy to convey.
I would also like to take this opportunity to wish all at East West a very Happy Christmas and another successful year in 2012.
Cheers
Dennis and Priscilla

To anyone who is thinking of building with East West Homes I would like to say that as a first time builder the company has been so helpful.

Everyone has treated me as a friend and not just another client. I couldn’t have found a better group of people to work with, as a first timer I have been helped and advised and reassured by everyone - from office headquarters to builders, supervisor, sales team, colour selection, everyone!

Thank you all for making this such a wonderful, easy and friendly experience.

Special thanks to Mardi, Elisha and of course, my supervisor John who has been a source of good advice, patience and tolerance to me when I have asked some pretty silly questions.

Fran

Hi Jan
 
Raymond and I are extremely pleased with the job East West Homes did on our home. From the earliest days the team were more then helpful with our needs and questions to the final days of handover everything was first rate.
We cannot thank you all enough for building our perfect home. The whole process was excellent with great customer service.

We know we will be in our home for a very long time.

Raymond and Renee, Taylors Hill

Dear John,

Just something small to say a big thank-you for all you have done for us on the journey towards our first home.

We appreciate everything.

Kind regards,

Simon & Renee.

Dear Jan,
Thanks for your visit today and also for the cake. I hope that we have shown you a home that would do East West Homes proud.
I have added a review to that website (productreview.com.au). I also noticed afterwards that there were a few typos, but I’m pretty sure the message that you guys rock gets across pretty clearly!
Thank you again for all that effort that went into building us our dream home. Your team works tirelessly to get things done and the compassion of both yourself and your staff is highly commendable.
Kind Regards
Sylvia

Hi Jan/Michele,

As early as now we would like to thank Clifford Home and East West Homes for building our property,  the house is beautiful and everything was done professionally and a smooth transition for all stages. This is the first time we did not have any problem with a builder. This was the best experience that we encounters and definitely will recommend East West Homes to our friends when they build their house or investment properties. Also David was great in accommodating our schedules and queries.

Best regards,

Florentini and Alona

Dear David, Mardi and staff,

Jason and my-self would like to thank you all for all your hard work that was put in to build our new home. We are both delighted and proud of the result and were impressed as to how it was conducted. The results are most impressive. Family, friends and our neighbours are impressed as well. It was not only the beautiful East West Homes with its design, but the overall build, the standard and quality in it as well, which each and every person that has viewed our home are impressed. The handover was hassle free and we were impressed to the standard that it was presented. The inside and outside was neat as [a] pin on delivery. Your integrity, helpfulness and efficiency were above and beyond. We would not hesitate to recommend Healy Homes to anyone. It has been a delight and pleasure to have had our home built through you. So thank you all so very much.

Regards, Jason and Paula.

To East West Homes People,

Thank you for a great home and thank you for a fantastic experience!

Katerina and Family :)

To Jan, Josh, Michele and The Team,

What a great house I have and what a great company to have dealt with. Not enough words to describe you.... Patient, reliable, prompt, understanding, professional and most of all, friendly. The hamper was a lovely finishing touch to an experience I would do again and reccomend to all. Special thanks to Josh, for being avaliable and organised thoroughout. Thanx.

Pam & Jacob.

Dear Chris,

This is just a small token of our very sincere appreciation for taking us through our first home building project.

We thank you for the support you have given and your ability to reassure us at the most stressful stages. Your humour and attitude towards us has made the process fun (most of the time)!!!

Congratulations and thanks for a great job well done. Please call in for a coffee on your way through, or any other time.

From a client’s viewpoint, you're a credit to East West Homes.

Kind Regards,

Robert and Marilyn.

To Kevin & the Team @ Healy Homes,

Thankyou very much for giving us a great experience building our first home. We found the process easy and always knew we had support with any question or worries. We have been in our house for 2 months now and really loving it.

Thankyou very much.

Clinton and Carolyn

Dear Jan
        We are just writing a quick note to thank yourself and the team for a wonderful experience in having you build our house for us. Right from the first moment we walked into East West Homes. Met Domenic and he took the time to walk us through the house and show us around which included the features of the house. We felt very comfortable with him and his professionalism. We went through countless display homes and never ever got the same service as he gave us so it is was Domenic who really won us over. Then we met Michelle and the team and with great professionalism we formed a working relationship. Whenever we rang up with concerns or had questions we were given an answer. Through to Josh who took many of our phone calls and concerns nothing was a problem. Josh said he would try and get us in for Christmas and it looks like he has succeeded.  We truly are very grateful and happy with everything, problems that did arise soon got resolved. Please pass on our thanks to the team. We will be happy to recommend you to anyone wanting a builder for their property.

Yours sincerely Lesley and Joe

A big thankyou to everyone at Clifford Homes (Now, East West Homes Williamstown) for making the process of building our 'home' such an enjoyable experience. Not only did you build us a wonderful house, you gave us the support and advice we needed to make the right decisions to ensure that our home was everything we had hoped for & more!

We would especially like to thank Josh for being to efficient and patient with us! He was a STAR. It has been 3 weeks since we moved in and you still can't wipe the smile off our faces each night when we get home.

We sing the praises of East West Homes to everyone we speak to and wish you all a prosperous future.

Paul, Sarah, Abigail and Samuel.

"We are so happy and excited about moving in and the house 'wow' words can't describe how good it looks and far beyond our own expectations. We can't thank you (Jan), Noel, Josh and the team enough.

Regards,

Cliff and Elise

"Really pleased with the house, coming along nicely. Jenny has been an absolute gem, she is really lovely. Kind regards, Jenny S"

Dear Jim and the team and East West Homes,

Thankyou for your recent letter outlining your exciting news about the Seachange being selected as a finalist in the 2008 HIA readers' choice awards. We would like to congratulate you on this great scheivement and have made sure we have sent in our vote. We are really excited as well, especially since our Seachange is well underway.

We were really impressed with the Seachange the moment we walked through the door. It was a great relief to find such a family friendly house after many days of looking through display homes.

Not only were we impressed with the home, but the service we have received so far. During a time that could have been stressful, East West Homes has made this time exciting for us.

The Seachange is a real credit to your company and we wish you all the best for the awards.

Cheers,

Damien and Karen

Good morning Jan,

First and foremost I need to say a BIG thank you for the surprise basket of goodies presented to us at the house hand over on Friday. It appeared to have that female touch about it, so I am sure you were instrumental to the process.

Secondly thank you for the kind words written on our hand over papers. Both you and Noel have been very approachable as builders that has helped in making the process easy for us as clients. As i mentioned to noel, we will certainly recommend you to others as a great building company to deal.

We haven't begun the moving process as yet with driveways, tiling and carpeting to complete, but I hope the unpacking process is in full swing over the weekend.

Take care and thanks for the great customer service.

Lynda

To whom it may concern:
It is with the upmost sincerity we write this letter about East West Homes Williamstown.
When looking for a home to build, functionality and floor plan was the only think foremost in our minds. After visiting many builders and display homes without success, we finally stumbled upon East West Homes on the internet. We were quite impressed with one of their homes and within an hour we were on our way from Point Cook to Cranbourne South to see the display.
If felt like “home” the minute we walked in, and we knew this was “our house” and with a few tweaks it was as close to perfect as we knew we could get. With Rob being in the trade, and having been an owner builder before, we were impressed with the quality of the display and after a few months we were signed up and ready to meet our builder in the west of Melbourne. East West Homes Williamstown, formerly Clifford Homes.
Our initial meeting with Jan and Noel Clifford reinforced our decision that we had chosen the right builder. Building can be a daunting process but we both got a “great feeling” when we left their office. We could see that they had an understanding that building this house was “our everything” and we felt confident that their standards towards customer service and building quality were high and paramount.
In all honesty we did encounter a couple of “hiccups” after the commencement of the build which had nothing to do with the construction side, however Jan and Noel together with our site supervisor Josh Eaton and construction manager David Pettinella, were able to satisfy us with a solution that we could accept. They showed professionalism, integrity and empathy but above all they listened and understood.
Rob has always said the key to a successful building process in the site supervisor and without a doubt, we were fortunate to get one of the best. Josh was always a step ahead but any concerns we did have were addressed in a timely manner and to our full satisfaction. Towards the final stages of the build, it was December and completion looked to be only days either side of Christmas, but we knew that if it didn’t happen before the holiday period, it would be late January or possibly February by the time we moved in. Josh coordinated all the contractors superbly and we were ecstatic to be informed hand over would be on December 17^th, and although the final weeks were mayhem, quality was not sacrificed in any way! This is a true reflection of Josh’s skills and attributes. For that we are truly grateful.
Our Construction Manager David was always willing to follow up any of our concerns if Josh was unavailable and he too made substantial contributions in resolving any issues we had during construction. David was always approachable and reminded us that nothing was too big or too small for us to ask him, as this was “our home”. Regardless of his schedule, David would always make time to accommodate us.
After liaising with everyone at East West Homes Williamstown, after a short time these people became our daily life. The build became everything we lived, ate and breathed, and Jan, Noel, Josh and David became more that just our builders. Not only for their professionalism and knowledge, we just couldn’t have asked for a nicer group of people to deal with.
I sincerely wish to thank them all for making our building process as smooth as possible. East west Homes have a remarkable team and Williamstown, and although we hope we never have to do so, if we were to build again we wouldn’t look anywhere else. They are our builder for life.
Friends and family cannot fault our home, and we cannot fault the people that made it happen.
Yours sincerely,
 
Robert, Belinda, Cartia and Nicola
Point Cook.